Control app freezes on startup
-
I emailed you a code so you can get some free stickers from us so we can isolate where the problem is.
You are fully entitled to a refund should you want one, that's not a problem at all http://nfcring.com/returns has the returns policy and you are fully covered by that so don't worry.
We won't let you down and will do everything we can to get this right.
-
Im having the same exact issue, the app opens up, but im unable to click anything at all. Im not really interested in the control app that much except for the fact that I have to use it to register my ring, so I can use the unlock app. (which seems to work fine).
@johnyma22 Is there any other way I can register the ring, and get a user/pass to use the unlock app? I can provide any information you need to prove I did purchase a ring directly from your site.
Edit: i just tried installing the app on a second phone, and have the same issue.
-
what phones and Android versions are you using?
-
Galaxy note 2(android 4.1.2) and galaxy s2 skyrocket(dont remember the version)
-
Okay what the deuce.. I'm going to guess it's an android 4.1.2 issue, I will see if I can find a device running 4.1.2 to debug with!
-
I pushed a new app up for beta testers.
@nineteeneleven can you try it out to see if it works?
You will need to sign up to beta testers program to get access to it.
Let us know :)
-
@nineteeneleven @Brett do you have any "ad blocker" app installed? We had issues with such apps blocking content of our apps
-
I pushed another new app for beta testers.
-
Something else to consider - @Brett's Axiom is a CDMA version of a GS3 mini, basically. It's got the same low power NFC circuitry in it, with the same poorly matched large antenna. This wont be helping things at all where reading a ring is concerned.
-
Brett updated his support ticket stating NFC on device does not appear to be working. I have asked him to update us further here and to continue the conversation here.
-
I've got the same issue with my Motorola razr I running Android 4.1.2
-
@Julian185 Any idea on the cause? Do you have any adblocker software installed etc?
Thanks for sharing!
-
No adblocker, security software etc installed. The nfc ring unlock app is running perfect till it need to log in, but for this i need the control app.
maybe it isn't working because of the Intel CPU which has problems with some other apps -
I'm having the same issue with my Samsung Note II, Android 4.1.2 The unlock App works fine but can not get the control App to work... I click on the options but nothing happens. Phone does not lock up. So I am not able to register to use the unlock app. I was reading there is a beta app to download but do not see where to get that app. any help would be appreciated. Also, I do have the NFC on and have written to tags and they work.
-
Beta app is at same point as production app..
Do you have the latest version of the control app?
-
@johnyma22 Yes, I have downloaded and reinstalled several times from the Google Play Store.
