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    Can't read ring or extra tag

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    • C
      Canariburger last edited by

      Phone? Galaxy S4
      Using a case? Nope
      Phone works with other NFC tags? Yes

      Ring: Alpha
      Size: 10.5

      So right out of the box the NFC control app won't recognize the ring, no matter how slow i move it over the back of the phone, the spare tag won't read either. I've uninstalled tasker and the controll app, restarted the phone and re-installed the controll app to no avail.

      The ring i got was also the wrong color. Black instead of wood, which I don't really mind, I just thought i'd mention it in case that was important

      Any input on how to get this working would be greatly appreciated.

      Lokki 1 Reply Last reply Reply Quote 0
      • Lafunamor
        Lafunamor Community Helper last edited by

        can you read the tags/ring with any other app? do you hear the NFC sound when no app is open?

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        • Lokki
          Lokki Community Helper @Canariburger last edited by

          @Canariburger if your order was changed in any way from what was on the confirmation email then it's because there were issues getting your ring made by the factory. It may have failed QA numerous times and you've been sent a different ring so that you're no longer waiting. You'll be able to request a voucher at a later date so that you can choose something else from the webshop, John will make a blog post on this after KS and PreOrders are completed and stock levels are up again.
          If you're having trouble getting the ring to read are you able to try it without the rear cover on the phone? Just for now, to make sure that it does work. If it does and you then locate your sweet spot or spots, then put the cover back on and try those areas to see if you can get it working consistently.

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          • C
            Canariburger last edited by

            I've tried using Tasker and Trigger, none of them can read the nfc tag in the ring.

            When i pop the back off the phone and expose the battery i can read the ring only if i force it into the battery. Nothing happens if the back is on the phone, even if i hold the ring in the same spot. So it works, but it's weak, especially considering the Alpha was supposed to work with the S4 like any normal ring.

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            • Lafunamor
              Lafunamor Community Helper last edited by

              did you exchange your battery? you can also check if the contacts are OK.

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              • Lokki
                Lokki Community Helper last edited by

                Just to add to what @Lafunamor has been suggesting, your phone should at the very least be able to read the 'spare' tag. It really does sound like NFC isn't switched on properly or is inactive for some other reason.
                Does your battery say 'NFC' on it at all, and is NFC switched on through your settings menu?

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